BAY THERAPY PRIVACY POLICY

 

Your trust is important to us so we have our Privacy Policy in accordance with regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.

By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

 

WHAT IS PERSONAL INFORMATION?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address*; dob,** password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

*We also collect your email address when you opt in to join our newsletters.

   

Why do we collect such personal information?

We collect such non-personal and Personal Information for the following purposes:

1. To provide and operate the Services
2. To troubleshoot problems with your account or to resolve any issues.
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To poll your opinions through surveys or questionnaires
6. To send updates about our company
7. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the iPage Platform. iPage provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through i-Page’s data storage, databases and the general iPage.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Stripe.com, PayPal and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may also contact you via the below channels:

 

Email:

We will email you a link to your purchase and a password to access your recording.

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with Daisy news, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list.

 

Phone:

If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone.

Social Media:

If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

 

HOW CAN YOU WITHDRAW YOUR CONSENT?

If you don’t want us to process your data anymore, please contact us at hello@baytherapy.co.uk

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  hello@baytherapy.co.uk